Following a personal or professional Life Event/Change in circumstance, you may be entitled to request a selection window, if this is something your benefits platform offers access to.In order to r...
Adding/Updating dependant informationOnce you are logged in to your benefits account, click on the profile icon at the top right-hand corner of the page and select "Dependants". If a benefit select...
If this module is not available on your account, it means that it is not managed through our platform and you will need to contact your Pension provider directly, in order to confirm any informatio...
In order to access/download your payslips, you will need to first establish if they are held on your benefits platform.If your payslips are not held on your benefits account, you will need to appro...
To reset your password, please follow the steps below:On the Login page, please select the "Forgotten username and password" functionality.You will be required to enter the email address that is a...
The MFA is a login protocol that requires you to provide an additional piece of information when logging in with username and password, for security reasons. In this case, the additional evidence c...
Once your account is setup in the system, you should receive an email/letter with your login credentials and steps that you will need to follow to access your account.Please note that there are two...
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...