How can I get into my benefits account?

Once your account is setup in the system, you should receive an email/letter with your login credentials and steps that you will need to follow to access your account.

Please note that there are two ways of logging in:

• Externally, via username and password;
• Via Single Sign on, through your company’s intranet, with your work computer credentials.

If your company is using only Single Sign on and you have issues while logging in, you will need to approach your IT/ Service Desk department for further assistance.

What to do?

If you have received that email/letter, please follow the steps mentioned in it.

I have not received the email/letter

Please bear in mind that your account is only created after we receive the full data from your employer. For this to happen, please make sure your personal information is correctly updated in your company’s internal system.

This process might take up to a few weeks based on when your employer sends us the information, as per the agreed process in place.

If it has been more than a few weeks from your start date and you have not received any communications regarding the access to your benefits account, please raise a request with the Help Desk team or approach your employer.