How do I set up the Multi Factor Authentication (MFA) protocol?

The MFA is a login protocol that requires you to provide an additional piece of information when logging in with username and password, for security reasons. In this case, the additional evidence consists of a verification code that can be provided through:

• A registered email address;
• A mobile number (via SMS);
• A phone number (via phone call).

On first login, you will be presented with the "Collect Challenge" page. This provides you with a form that will collect the method you prefer to receive the code when logging in (Email/Phone/SMS). You are free to choose the telephone number and the email addresses you prefer.

Once the preference has been selected and the choice has been submitted, you will be sent a One-Time Passcode sent via the selected method to the registered email or telephone number.  

You will need to enter the passcode and click "Submit". You will be taken to the Home Page of the Benefits platform if the Access Code matches the Code issued by Email/Phone/SMS. If you enter an incorrect code, you will receive a validation message as demonstrated below.

You will have up to 6 attempts to enter the correct code. If the code is introduced incorrectly for the sixth time, you will be directed to the Support Screen and the account will need to be unlocked by a Help Desk Agent.

How can I change the email address or the phone number for the MFA protocol?

In case you mistakenly enrolled an incorrect email address/phone number, or you want to change the option you enrolled with, you will need to raise a case with the Help Desk team. The Help Desk team will unenroll your information and you will need to go through the initial steps again.