How to select a benefit? – Z3n Mercer

How to start?

Log in to your benefits account:
- If you need support in accessing your account, please click here.
Complete your benefit selection:
- Go through this article to see more details on how to check if an enrolment window is open on your account. Changes cannot be made on the benefits platform unless there is a benefit selection window open.
- After accessing a benefit selection window, you will then see a list of all the benefits available to you as part of that specific enrolment window. Benefits that can be amended/selected will have a "Select" or "Edit" button.
- It is recommended that you click on the "More Info" button on the benefit tile and read all the available information before amending any of your benefits. This is to ensure that you make an informed decision. Click here to find out more.

Click "Select" or "Edit" next to the benefits you wish to either opt into or amend and then choose your preferred level of cover.

After selecting the benefit level, take into account that you might have some workflow tasks to complete in order to proceed with the selection (for example, adding dependants to the cover, agreeing to the Terms and Conditions of the benefit, downloading a file and re-uploading it).
Once you have completed the above, click on the "Add to Cart" button, which is located on the right side of the page. You will then be taken back to the Benefits/Benefits Overview page. You can add any number of selections in your cart before completing the process.
You will find your recently added selection under the "Checkout" (cart-shaped icon), as shown below. At this point, the selection has not yet been completed:

Click on the "Checkout" button which will display a summary of your selections, a confirmation of the monthly/yearly cost and any salary changes.
Should you wish to proceed with the selection, make sure to sign and Agree with the Salary Sacrifice Agreement generated by the system, if required.
On this page, you will also see a "Total cost For You" value, which includes all your active benefits, not just the ones you have just selected/amended.
Should you agree with the costs, click on “Confirm Selection”. This is the last step of the selection process.

A congratulations message will be displayed on the site as soon as the process is completed. Additionally, the benefit will show as "Active" on your account displaying the changes you have made.

What happens next:

Your benefit changes will be reported to the relevant providers. Please bear in mind that all changes you made are generally effective starting with the month following your selection. To check the effective date of your selection please refer to this article.

Things to consider:

In case the benefit costs are hidden (appear as “***”) please make sure you activate the Values button located on the top-right corner of the benefits account page.
If confirmation notifications are enabled for your company, you will receive an email at your designated correspondence email address outlining the changes you have made. If you have not received such an email, make sure to complete your selection on your benefits account and check your Spam folder as well.
If you access a benefit selection window but the benefit you wish to select appears unavailable, this means that either the benefit is not included in that selection window or that the reports are now being sent out and no selections can be performed at this time. Should the latter apply, check the notification bell and allow for a couple of days until this cut-off period ends.
If you access a benefit selection window, but the benefit you wish to select does not appear at all on your benefit account, refer to this article that further details eligibility criteria and how they work.
When you click on the “Make a selection” button, it should redirect you to a 3rd party website (such as in the case of Gymflex or Techscheme benefits, for example). In case this does not happen, make sure to enable pop-ups on your Internet browser.
Once you finish the selection on the 3rd party website, make sure you do not close the page until the cost of the chosen membership is posted back to your benefits account. To ensure that this is posted back, make sure you spend less than 15 minutes on the 3rd party website before getting back to your benefits account. Otherwise, you will be logged out from your benefits account and the connection will be lost. In case this happens, you need to restart this process and, if needed, contact the 3rd party website support team.