How to read more about my benefits? Accessing the Benefit Information page (More Info Section)

Before making any benefit selections or changes, we recommend always reading all the information that the benefits platform currently holds about your benefits.

This section has been created to ensure that it will answer most of your questions about the benefits.

How to access this page?

1. Login to your benefits account
2. If you need support in accessing your account or resetting your password, please click here.
3. Go to your Benefits section
4. To access the “More Info” section (the benefit information page) you will need to locate the Benefits tab. This can be located at the top menu bar in your account.
5. Click on "Benefits" tab, usually located next to the “Home” button.

• Click on "More Info" located on the benefits tile you are interested in.

Information that can be found under the More Info section:

• Benefit level and cover;
• Provider information;
• Tax information;
• Policy Documentation, such as brochures or benefit inclusions/exclusions;
• Selection opportunities;
• Claiming process;
• Others (any events that may impact the provision of this benefit, i.e., leaving the company, moving to a different location, going through a life event etc.).

Things to consider:

 If the information you require is not displayed on the benefits platform, make sure to:

1. Contact the provider of the benefit if your query is regarding:
2. Your membership;
3. Claiming process;
4. Documentation;
5. Provider account;
6. Other policy specific queries.
7. Contact the Help Desk team if your query is regarding:
8. General benefit enquiries (eligibility, enrolment opportunities, effective date);
9. Logging into the benefits account;
10. The benefit selection process/ Platform navigation;
11. Benefit reporting information;
12. Dependants’ coverage;
13. Benefit cost;
14. Other queries about benefit set-up.