I have not received an email confirming my selections

Following the completion of a successful selection or change to your benefits, a congratulatory message is displayed on your benefits account and a confirmation email is usually sent out to your correspondence email address.

Things to consider:

• The email, confirming your recently selected benefit(s), as well as your other active benefits, is only sent out if all the steps in the selection process have been completed. A step-by-step guide on this process can be located in the list of articles available on this website. If the selection has not been completed, please go through the process again and confirm your selection.
• The email might have been directed to your Junk, Spam or Trash folders, so please make sure to check those folders as well.
• The email is sent to the correspondence email address that we hold for you in the system, based on the data that we have received from your employer. To check if the email address is correct, please access your Profile page (as shown in the snip below) or visit your employer's internal system and update your personal information, if necessary. Please refer to Link (How to update my personal details?) for more details.